Returns Policy
This returns policy applies to merchandise purchased at Cal Poly Downtown. Please do not hesitate to contact us if you have a question about our policy or a specific return.
Sales Receipt:
Always save the sales receipt! We are not obligated to accept a return without its sales receipt.
Returnable:
With the original sales receipt and within 30 days of purchase, you may return merchandise in original resaleable condition.
Original Resaleable Condition:
Merchandise is not in original resaleable condition if damaged, marked, soiled, unpackaged, unwrapped, or visibly used. Merchandise is still unpackaged or unwrapped if re-packaged or re-wrapped. We accept the return of unpackaged or unwrapped merchandise at our discretion.
Not Returnable:
There is no returns privilege for clearance merchandise or merchandise labeled as non-returnable.
Defective Merchandise:
If defective merchandise is otherwise eligible for return, you choose an exchange or a refund. If defective merchandise is otherwise ineligible for return, we choose to exchange or to refund. A manufacturer’s warranty may provide for repair or replacement instead of our exchange or refund. Your sales receipt is required. If you cannot find the sales receipt, please contact Cal Poly Downtown before you come to the store with your return.
Method of Refund:
We refund the same way you paid. If you paid with a credit card, for example, we credit the refund to the same credit card account. If we cannot credit that account, we offer you store credit in the form of a Cal Poly Gift Card. If a purchase is ineligible for a refund, we might accept its return for store credit in the form of a Cal Poly Gift Card.
Purchases from Other Locations:
We can accept the return only of Cal Poly and San Luis Obispo merchandise (that is, Cal Poly products and emblematic apparel and gifts). We prefer that such merchandise purchased on-campus be returned on-campus. The sales tax rate is not the same on-campus and off-campus. If you are in doubt, please contact Cal Poly Downtown before you come to the store with your return.