Q & A

Gift Certificates

Do you sell gift certificates?

• We no longer sell gift certificates. We sell the Cal Poly Gift Card.

Do you honor the gift certificates you sold?

• We sold paper certificates in-store and on-line for use exclusively in-store. We sold digital certificates on-line for use exclusively on-line. Both certificates were sold without an expiration date. We honor the certificates we sold.

How do I use a paper certificate?

• Tender the certificate when you pay for a purchase at either El Corral Bookstore or Cal Poly Downtown. If the certificate’s dollar value is greater than the purchase total and the change is greater than $9.99, you will receive a Cal Poly Gift Card instead of change.

How do I use a digital certificate?

• On-Line Order: Enter the certificate’s code at check-out. Whether or not the certificate’s dollar value is sufficient payment, your order requires a valid credit card or Campus Express Club account. If the certificate’s dollar value is greater than the purchase total, the unused value remains on account for later use with the same code.
• Textbook Reservation: Enter the certificate’s code when you sign up on-line to reserve textbooks. Whether or not the certificate’s dollar value is sufficient payment, your reservation requires a valid credit card or Campus Express Club account. If the certificate’s dollar value is greater than the purchase total, the unused value remains on account for later use with the same code.

What if I lose a gift certificate?

• Report a missing certificate. Please do not delay!
• Paper Certificate: If yes is the answer to three questions, we replace the lost or stolen certificate with a Cal Poly Gift Card.
  1. Are you the certificate’s buyer or recipient of record?
  2. Do we know the certificate’s dollar value?
  3. Do we know that the certificate has not been redeemed?

• Digital Certificate: If yes is the answer to two questions, we replace the lost or stolen certificate with a Cal Poly Gift Card.
  1. Are you the certificate’s buyer or recipient of record?
  2. Does the certificate have an unused balance?